Service Advisory: Power Outage Affecting ATS-A at DFDC The Hague

Earlier this morning around 7:16 AM GMT+01:00, a utility power event failure occurred at the facility. During this event, the electrical load on ATS-A did not transfer to the generator as expected. As a result, the UPS batteries supplying ATS-A were depleted, causing a power outage on this path.

Our engineering team is actively investigating the root cause of the transfer failure on ATS-A and is working to restore full redundancy as quickly and safely as possible.

Current status:
- ATS-A: Impacted by power outage (under investigation)
- ATS-B: Operational
- ATS-C: Operational

Services connected to ATS-B and ATS-C remain available and unaffected. We are currently working on restoring power to customers behind ATS-A.

We will provide further updates as more information becomes available or once the issue has been resolved.