On March 31, 2026 at 00:04 (local time), during routine maintenance on the UPS infrastructure, an unexpected fault occurred. During this activity, a breaker associated with UPS 1A1 tripped while work was being performed on UPS 1B1.

As a result of this event, both power feeds supplying our infrastructure were unavailable simultaneously, leading to a temporary outage of Netrouting services in this location.

Power was subsequently restored after Equinix engineers re-energized the affected systems and completed the maintenance work.

Customer Impact
- All Netrouting racks in 3 different cage areas at MI6 experienced a temporary outage
- The event impacted both A and B power feeds serving our deployment
- All services have since been fully restored

Root Cause

According to Equinix, the incident occurred during a planned maintenance activity on UPS 1B1, during which a breaker on UPS 1A1 unexpectedly tripped, resulting in a simultaneous loss of both feeds serving our environment.

Mitigation & Current Status
- Affected breakers were re-energized
- UPS 1A1 and 1B1 are operational and supporting load
- The facility remains stable and under monitoring

Netrouting Follow-up

All systems have been fully restored and are operating normally.

We are working closely with Equinix to review this incident in detail and will share further updates if additional relevant information becomes available.

Equinix MI6 Datacenter

As part of our ongoing infrastructure expansion, we will perform scheduled maintenance on ATS-C and UPS-C to support the installation of an additional distribution panel for power feed C.

The maintenance window is scheduled for:

Saturday, March 28, from 07:00 to 17:00

Impact
- No service interruption is expected.
- During this window, both ATS-C and UPS-C will be unavailable.
- All loads normally supplied via DIST-C1 will be transferred to ATS-D via external bypass.
- Power will remain continuously available throughout the maintenance.
- Systems will operate without UPS protection for the duration of the window.
- Generator-backed protection will remain available via ATS-D.

Affected Scope

All infrastructure connected to DIST-C1.

Additional Notes

This maintenance is required to expand capacity and improve long-term resilience of the power infrastructure. Increased activity from electricians and contractors is expected during the window. Certain shared areas, including the loading bay, may be temporarily restricted.

If you have any planned shipments or require access during this time, please coordinate with our operations team in advance.

ATS-C / UPS-C / DIST-C1

During a recent routine inspection at DFDC The Hague, we identified an installation issue with Busbar A in Row 5 of Zone A (ZA.C5). As part of our ongoing program to audit and modernize older infrastructure, we will be performing corrective maintenance to ensure continued reliability and safety.

To complete this work, Feed A of Row 5 will be temporarily de-energized during a controlled maintenance window.

Customers with redundant power supplies connected to Feed B or Feed C are not expected to experience service disruption during this time.

The maintenance window is scheduled as follows:
Date: March 05, 2026
Time: 11:00–13:00 CET

Preparatory work that does not impact services will begin earlier that morning. The maintenance will be carried out by our certified electrical vendor together with our infrastructure team.

We appreciate your understanding as we continue investing in the resilience and quality of the DFDC facility. If you have any questions about your specific setup or redundancy, please contact our support team.

Zone A - Row 5 - Busbar A (ZA.C5.BB1)