Critical Maintenance Window – DFDC The Hague Scheduled
Scheduled on 04/09/2025 04:30:00 Estimated finish 04/09/2025 13:00:00

We would like to inform you of a critical maintenance window at our DFDC The Hague data center scheduled for Wednesday, April 9, 2025. During this maintenance, we will be transitioning all utility power to a set of parallel generators while decommissioning our existing 10kV 400kVA utility power feed and bringing the first of two 1.75MW 23kV utility power feeds into service.

This maintenance has been carefully planned and will be executed following a Method of Procedure (MOP) reviewed by all stakeholders. Qualified personnel and stakeholders will be on-site to oversee the transition. Our generators will be operating in an N+1 configuration to ensure redundancy and mitigate any potential service impact.

Maintenance Schedule (CET):
06:30 AM – Shift all power to generators [DFDC/Generator]
07:15 AM – Decommission existing low-voltage feed from transformer to main distribution board [Utility Company]
08:00 AM – Prepare tie-in for new transformer to main distribution board [DFDC/Electrical]
10:00 AM – Bring new 2MW transformer into service [Utility/DFDC/Transformer]
11:30 AM – Conduct preliminary checks, switch load from generators to the new transformer, and continue monitoring [DFDC/Transformer/Generator]
12:00 PM - Monitor infrastructure [DFDC/Electrical]
03:00 PM – Close maintenance window [DFDC]

On-Site Access & Customer Presence:
Access to common areas, the parking lot, and the loading bay will be restricted during the maintenance window. We kindly request that customers minimize on-site presence where possible. However, if you wish to have engineers on-site for monitoring, we can provide temporary workspaces for their use.

If you have any questions or require additional information, please do not hesitate to reach out to our support team.

Thank you for your cooperation and understanding as we work to enhance the reliability and capacity of our power infrastructure.

DFDC The Hague

DFDC The Hague – Temporary Access Change at Moezel 5 In-Progress
Scheduled on 03/22/2025 13:25:00 Estimated finish 03/25/2025 10:00:00

For safety and convenience, access through the Moezel 5 entrance is temporarily suspended. Visitors are kindly asked to use the Moezel 3 entrance instead.

Please contact our NOC upon arrival at +31(0)88-2700-202 for assistance.

We expect the Moezel 5 entrance to be fully accessible again by Monday at 10:00 AM.

DFDC The Hague

Maintenance information - Network Software Upgrades in the Netherlands Completed Maintenance
Scheduled on 03/08/2025 05:00:00 Estimated finish 03/08/2025 07:00:00

We would like to inform you of an upcoming network maintenance affecting our infrastructure in Amsterdam, Rotterdam, and The Hague. This maintenance is required to address a software bug in the operating system of our transport switches, which could potentially lead to performance degradation or service interruptions on our backbone.

Scope:
- The upgrades will be performed sequentially on each switch, followed by a reboot to activate the new software.
- Customers with single-homed connections will experience intermittent service interruptions during the upgrade.
- The upgrade has been successfully tested in a lab environment and will be executed in a controlled manner by our Netrouting network engineers.

This upgrade is necessary to ensure long-term stability, security, and performance of our network. We appreciate your patience and cooperation.

Netrouting Network